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Support
Need a hand with a survey, an upload, or your account? Here's how to reach us.
Email us
Reach the team at support@javelinaworks.com. Include your organization name and, if it's about a specific survey or run, a link to it — it helps us dig in faster.
We aim to reply within one business day.
Service status
Checking whether something's down on our side? The public status page shows live service health and incident history; the status dot in the app's footer runs the same checks.
Documentation
Guides for uploading imagery, running surveys, and the public API live on the docs site.
Before you write in
A few things that usually resolve the most common questions:
- Uploads that seem stuck: uploads resume automatically — it's safe to refresh or come back later. If a batch won't finish, tell us the survey and roughly when it started.
- Missing capture date or coordinates: these come from each photo's EXIF. If your camera didn't write them, they'll show as unknown.
- Access problems: confirm which organization you're in (account menu, top right → Switch organization) — surveys are scoped to an organization.
Policies
See our Terms of Service and Privacy Policy. For security concerns, email support@javelinaworks.com.